Hello my son last night got his grandmother to put $**.** onto his PlayStation account...

GetHuman-rossandb's customer service issue with Playstation from January 2019

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The issue in GetHuman-rossandb's own words
Hello my son last night got his grandmother to put $**.** onto his PlayStation account to purchase a fortnite pack.*She has just checked her bank account and there’s been *X* $***.***X* $**.***X* $*.***Transactions taken from her account from PlayStation Network London *This is theft we want this transferred back ASAP*His profile name is chopperadkins**
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Customer service issue
Reported by GetHuman-rossandb
Jan 3rd, 2019 - 6 mons ago
I have an issue with Playstation too
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Seen by 2 customers so far
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GetHuman-rossandb started working on this issue
Jan 3rd 8:40am