I am a complete newb parent. We have a PS* that was mainly used as a movie player - no...

GetHuman-youngjk's customer service issue with Playstation from December 2018

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-youngjk's own words
I am a complete newb parent. We have a PS* that was mainly used as a movie player - no purchases were made through PS store.**Just got a PS* for christmas. the issue surrounds fort nite.**I am set up as the family manager. My son has an account and is the only user of the game console as a family member.**he has playstation plus membership**he bought a $** ps store wallet credit and loaded it into the family manager account. he wanted to buy frozen legends pack $**.** but couldn't though his gamer account because he had no funds. by adding the $** to the family manager account he could make the purchase but the pack isn't in his fortnite locker**online id young*****order number **************how does he access this purchase?

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Playstation

Customer service issue
Reported by GetHuman-youngjk
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 19872 others
0 customers following this

Timeline

GetHuman-youngjk started working on this issue
Dec 28th, 2018 4:21pm

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