Hello, I got my ** year old nephew a **.** xbox card and Christmas Eve he went in to lo...

GetHuman-caroldik's customer service issue with Playstation from December 2018

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-caroldik's own words
he logged on to see what there was to purchase and what ever he clicked on to just look at was purchased and he did not want that ... Hello, I got my ** year old nephew a **.** xbox card and Christmas Eve he went in to log on or what ever you do, and for some reason what ever he clicked on but did not want to buy, it automatically took off the amount of his card.. it didn't ask if he wanted to verify the purchase or anything. money gone and on what he did not want. He has a PS*
He is ** and very disappointed he thinks his gift is wasted on what he didn't want.. this is way to easy to accidentally happened.. I am not happy with this card system and will never buy another
I want the card to be reloaded with original amount
we have much money invested over the years
I am on hold for an hour on the phone to you guys right now..
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Playstation

Customer service issue
Reported by GetHuman-caroldik
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 18867 others
0 customers following this

Timeline

GetHuman-caroldik started working on this issue
Dec 26th, 2018 3:56pm
GetHuman-caroldik shared this issue with your circles on Google+
Dec 26th, 2018 3:57pm