questions**Steve G., Engineer**,*** Satisfied customers**Pearl Wilson, Technician's Ass...

GetHuman-jlewisnm's customer service issue with Playstation from December 2018

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-jlewisnm's own words
questions**Steve G., Engineer**,*** Satisfied customers**Pearl Wilson, Technician's Assistant*Welcome! What's going on with your Sony?*You*I'm having a major issue. My son received money for Christmas we tried to purchase fortnite $**.** package we entered $** realize that wasn't enough because of taxes. We hit the back button to change to $**. I noticed in top corner wallet money amount kept rising. So, I never confirmed the purchase because I saw $*** in wallet and I didn't want that much to come out my account. So, I deleted the PayPal account to see if the $*** would erase. I don't know anything about using PS*. I then went to my Paypal account to make sure everything was still the same. Then I realized $*** has been subtracted from my account. I disputed the charges cause I never confirmed the purchase. I am contacting you all to make this right. I can not afford to pay $***. He only haw $**.** to spend. Please help! This has ruined my Christmas!

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Playstation

Customer service issue
Reported by GetHuman-jlewisnm
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 18446 others
0 customers following this

Timeline

GetHuman-jlewisnm started working on this issue
Dec 25th, 2018 3:23pm