I can turn my PlayStation * on by pressing the PS button on the controller but sometime...

GetHuman1824925's customer service issue with Playstation from December 2018

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The issue in GetHuman1824925's own words
I can turn my PlayStation * on by pressing the PS button on the controller but sometimes I can put in my passcode or I can't. In order for the controller to work I have to unplug the power from the console plug it back in then it'll work. What do I need to do in order to just turn it on and go without unplugging it first?
GetHuman1824925 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
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Playstation

Customer service issue
Reported by GetHuman1824925
Dec 24th, 2018 - 10 mons ago
I have an issue with Playstation too
Not resolved
Seen by 20 customers so far
Similar issue to 18305 others
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Timeline
GetHuman1824925 started working on this issue
Dec 24th, 2018 9:43pm