Hi,**I've purchased a Playstation * (second hand) as an early christmas present for my...

GetHuman1703077's customer service issue with Playstation from December 2018

15031 similar
0 following
Help with my Playstation issue
First: share to improve GetHuman1703077's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1703077's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman1703077 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1703077 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1703077's own words
Hi,**I've purchased a Playstation * (second hand) as an early christmas present for my newphew* however when I try to connect to Playstation online it does not let me, it says that the account has been "suspended and*or permanently banned", I've tried to contact the seller to retrieve my money back but they have blocked me from contact.. now I'm stuck with a PS* which does not connect, and the sole reason for the purchase was for my newphew to play with his friends online on Fortnite.**I read up online it may be because of an outstanding debt with the last owner? please can you let me know the reason for the ban, and if there is any outstanding debt I will happily settle it myself as I dont want to give him half a PS*... please help me.**Kindest regards,**Dexter Short.
GetHuman1703077 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman1703077 fixed the problem
We are waiting for GetHuman1703077 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1703077 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1703077
Dec 6th, 2018 - 5 mons ago
I have an issue with Playstation too
Not resolved
Seen by 6 customers so far
Similar issue to 15031 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1703077 started working on this issue
Dec 6th, 2018 4:40pm