my Psn account was hacked*Daniel (*********, *:**:** PM): Hi Anthony! No worries, you a...

GetHuman-fennmich's customer service issue with Playstation from December 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-fennmich's own words
my Psn account was hacked*Daniel (*********, *:**:** PM): Hi Anthony! No worries, you are at the right place for assistance, I’ll help you regaining access to your account.*For documentation purposes and to update your information, would you please provide me:*-Online ID*-Email address*-Phone number*-First and last name*Me (*********, *:**:** PM): the online ID is ThErEaL*iTz*RaZe email address is *****@***.com I don’t have a phone number for the account and first and last name is Anthony Halphin *Daniel (*********, *:**:** PM): Thanks Anthony. By any chance, do you have access to the very first email address the account was created under? If so, can you provide it to me?*Me (*********, *:**:** PM): yes *****@***.com*Daniel (*********, *:**:** PM): Thank you. Do you have access to the email you just provided me?*Me (*********, *:**:** PM): Yes*Me (*********, *:**:** PM): yes I have access to the email *Daniel (*********, *:**:** PM): Perfect. I don’t want you to be without your PSN account, for that I just sent you a password reset link, this special email will not require date of birth or security question. Please let me know if you received it? Ensure you check Spam*Junk folders too, sometimes the email gets there.*Me (*********, *:**:** PM): ok I’ll let u know in a minute*Daniel (*********, *:**:** PM): Great! By the way, you will be receiving an email with important information about safeguarding your account after we finish our conversation.*Me (*********, *:**:** PM): I did not receive an email *Daniel (*********, *:**:** PM): If you have not yet received the email, please check your spam or junk folders as well. Most importantly, please keep in mind that the temporary link may take up to ** hours to receive. I would also suggest, if the message does not appear in your Spam*Junk folders, please add *****@***.com to your address book, or allowed senders list.*Me (*********, *:**:** PM): Thanks so much god bless you*Daniel (*********, *:**:** PM): Oh thank you so much! Blessing to you too Anthony*Me (*********, *:**:** PM): I’m locked out of the account *Daniel (*********, *:**:** PM): No worries, once you receive the email you will be able to change the password without any problem*Me (*********, *:**:** PM): I have reset it but once I put the new password in I’m still locked out
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Playstation

Customer service issue
Reported by GetHuman-fennmich
Dec 2nd, 2018 - 6 mons ago
I have an issue with Playstation too
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-fennmich started working on this issue
Dec 2nd, 2018 7:55am