Someone changed my sign in Id and I spent so much money on it and want it back, I can p...

GetHuman1658718's customer service issue with Playstation from November 2018

Help with my Playstation issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1658718's own words
Someone changed my sign in Id and I spent so much money on it and want it back, I can provide proof that this account is mine
GetHuman1658718 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman1658718 fixed the problem
I was also really tensed, so I called up PlayStation and all they asked was my previous sign in id and my date of birth and my security question (sometimes they don't ask security question) AND the most important, they will and surely ask you your order number , that is when you buy anything on PlayStation you will receive a receipt through email and in the receipt there's gonna be a order number, I told them all this and they reset it back
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Customer service issue
Reported by GetHuman1658718
Nov 30th, 2018 - 6 mons ago
I have an issue with Playstation too
GetHuman1658718 shared how to fix
Seen by 5 customers so far
Similar issue to 14069 others
0 customers following this
Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number
GetHuman1658718 started working on this issue
Nov 30th, 2018 6:08am
GetHuman1658718 confirmed the issue is fixed. Hooray!
Dec 3rd, 2018 6:21am