Hi my sons logged out of his psn account and we know the email and we know the password...

GetHuman1647060's customer service issue with Playstation from November 2018

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The issue in GetHuman1647060's own words
Hi my sons logged out of his psn account and we know the email and we know the password but when it comes to the *step verification we don't have that phone anymore the problem is we can't even add a second phone number as it won't let us access the account information within the account management it's just says sign in and we are literally going round in circles I don't want to delete his account as he's had lots of money spent within his psn account could you please help us thanks in advance Martin
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Playstation

Customer service issue
Reported by GetHuman1647060
Nov 28th, 2018 - 9 mons ago
I have an issue with Playstation too
Not resolved
Seen by 7 customers so far
Similar issue to 13886 others
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Timeline
GetHuman1647060 started working on this issue
Nov 28th, 2018 6:25pm