I bought the Spider-man dlc bundle on the PlayStation store and it installed but it doe...

GetHuman-kalvinoj's customer service issue with Playstation from November 2018

Help with my Playstation issue
The issue in GetHuman-kalvinoj's own words
I bought the Spider-man dlc bundle on the PlayStation store and it installed but it doesn't let me play it. I already checked on the map and I know how to get to the dlc through the game but it keeps saying I haven't bought it and it directs me straight back to the PlayStation store
GetHuman-kalvinoj did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-kalvinoj fixed the problem
In all honesty, I do not know what happened before it was fixed but i disconnected all the wires from my PS* to know what the serial number was and when i connected them back and turned on the PS* it worked and it allowed me to play the DLC.
Please help with my Playstation issue
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Playstation

Customer service issue
Reported by GetHuman-kalvinoj
Nov 28th, 2018 - 9 mons ago
I have an issue with Playstation too
Fixed
GetHuman-kalvinoj shared how to fix
Seen by 12 customers so far
Similar issue to 13830 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-kalvinoj started working on this issue
Nov 28th, 2018 3:28am
GetHuman-kalvinoj confirmed the issue is fixed. Hooray!
Dec 4th, 2018 8:34pm