Before contacting them, items GetHuman1641020 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1641020's own words
My Playstation account was hacked and I have already changed my password. Now my son logged in to Fornite and ALL of his skins and extras are deleted. We have spent hundreds, if not thousands of dollars on those skins over the past year. The hacker also sent derogatory messages to many of his friends. What can you do? How was our account compromised??? Please get back to me ASAP. My son is devastated.
GetHuman1641020 did not yet indicate what Playstation should do to make this right.
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