My Playstation account was hacked and I have already changed my password. Now my son l...

GetHuman1641020's customer service issue with Playstation from November 2018

13775 similar
0 following
Help with my Playstation issue
First: share to improve GetHuman1641020's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1641020's next move: call Playstation.
The best way to get your problem resolved is to tap the button below to start calling Playstation. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1641020 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1641020's own words
My Playstation account was hacked and I have already changed my password. Now my son logged in to Fornite and ALL of his skins and extras are deleted. We have spent hundreds, if not thousands of dollars on those skins over the past year. The hacker also sent derogatory messages to many of his friends. What can you do? How was our account compromised??? Please get back to me ASAP. My son is devastated.
GetHuman1641020 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman1641020 fixed the problem
We are waiting for GetHuman1641020 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1641020 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1641020
Nov 27th, 2018 - 9 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 13775 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1641020 started working on this issue
Nov 27th, 2018 10:07pm