I have gone through the hoops of getting my account mostly back in my possession. The...

GetHuman-zacsteve's customer service issue with Playstation from November 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-zacsteve's own words
I have gone through the hoops of getting my account mostly back in my possession. The hacker used the deactivate all button, however, and am now unable to deactivate my account from his*her PS* and reactivate it on my own, preventing me from playing any of my games or videos offline. I was told by * different reps that I would have to wait the * months. I've been trying to be patient, but I'm going to be without internet for a week and find it unacceptable to be locked out of all of the games I have purchased.
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Playstation

Customer service issue
Reported by GetHuman-zacsteve
Nov 27th, 2018 - 9 mons ago
I have an issue with Playstation too
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-zacsteve started working on this issue
Nov 27th, 2018 8:39pm
GetHuman-zacsteve indicated the issue is not fixed yet.
Nov 27th, 2018 8:39pm