Hello, I have just bought a play station VR from big W and when we come to connect it t...

GetHuman-tuwaalas's customer service issue with Playstation from November 2018

13683 similar
0 following
Help with my Playstation issue
First: share to improve GetHuman-tuwaalas's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tuwaalas's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman-tuwaalas a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-tuwaalas may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-tuwaalas's own words
Hello, I have just bought a play station VR from big W and when we come to connect it to the tv, more times than not it does not connect properly and there is a sign that says no signal. We have tried a couple of tvs and even tried to connect to a couple of PS*s to see I'd our play station was the issue. Another issue is the VR head set becomes uncontrollably hot. You can not wear it for more than five minutes without having to take it off. Is this normal? And part of the experience? Or is there an issue with my VR. I want to take it back to big W for an exchange but I wanted evidence that it may most likely be faulty. Thank you for taking the time to reply.
GetHuman-tuwaalas did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-tuwaalas fixed the problem
We are waiting for GetHuman-tuwaalas to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tuwaalas fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-tuwaalas
Nov 27th, 2018 - 9 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 13683 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-tuwaalas started working on this issue
Nov 27th, 2018 8:20am