My son bought *,*** FIFA points. When the transaction was being made it cancelled and t...

GetHuman1615098's customer service issue with Playstation from November 2018

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1615098's own words
My son bought *,*** FIFA points. When the transaction was being made it cancelled and then we said okay we will do it another time but we still got charged for buying it when it got cancelled. We tried it again later that day and the same thing happened again but my son pressed it again and then that got Cancelled but we still got charged. In total it was over $*** but please give us a refund my son did this with out me knowing and we do need the money.
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Playstation

Customer service issue
Reported by GetHuman1615098
Nov 24th, 2018 - 10 mons ago
I have an issue with Playstation too
Not resolved
Seen by 3 customers so far
Similar issue to 13094 others
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Timeline
GetHuman1615098 started working on this issue
Nov 24th, 2018 5:58am