So on my account for my playstation * i bought add ons such as characters in my dragonb...

GetHuman-rolandoz's customer service issue with Playstation from November 2018

2 views
 | 
13035 similar
 | 
0 following
Help with my Playstation issue
First: share to improve GetHuman-rolandoz's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rolandoz's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman-rolandoz a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-rolandoz may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-rolandoz's own words
So on my account for my playstation * i bought add ons such as characters in my dragonballz xenoverse * game. They've been there for months with no issues. And just today within the last hour my son attempted to play on the same account and the characters that i purchased for him are no longer on there. It was multiple add ons such as super **, kefla, frost, ultra instinct goku as well as other characters and extended missions in the game such as the FU saga. But they're all gone now please inform me as to why that would be. I wasted my money on all those extentions of the game only to have them taken with no cause.
GetHuman-rolandoz did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-rolandoz fixed the problem
We are waiting for GetHuman-rolandoz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rolandoz fixes it.
This email address isn't valid

Playstation

Customer service issue
Reported by GetHuman-rolandoz
Nov 24th, 2018 - 10 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 13035 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rolandoz started working on this issue
Nov 24th, 2018 12:28am