So on my account for my playstation * i bought add ons such as characters in my dragonb...

GetHuman-rolandoz's customer service issue with Playstation from November 2018

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The issue in GetHuman-rolandoz's own words
So on my account for my playstation * i bought add ons such as characters in my dragonballz xenoverse * game. They've been there for months with no issues. And just today within the last hour my son attempted to play on the same account and the characters that i purchased for him are no longer on there. It was multiple add ons such as super **, kefla, frost, ultra instinct goku as well as other characters and extended missions in the game such as the FU saga. But they're all gone now please inform me as to why that would be. I wasted my money on all those extentions of the game only to have them taken with no cause.
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Customer service issue
Reported by GetHuman-rolandoz
Nov 24th, 2018 - 10 mons ago
I have an issue with Playstation too
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GetHuman-rolandoz started working on this issue
Nov 24th, 2018 12:28am