I bought a used ps* from a store a while back and have recently began using my sisters...

GetHuman1696519's customer service issue with Playstation from December 2018

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Help with my Playstation issue
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Before contacting them, items GetHuman1696519 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1696519's own words
I bought a used ps* from a store a while back and have recently began using my sisters wifi hotspot to access the plastation store. Today I am receiving an Error code ********.* I have tried all the trouble shooting solutions on the playstation website and none of them have resolved the issue. My sisters are both on the same internet connection one with her ps* and the other on her laptop with me now. So I know its not the wifi connection.
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Customer service issue
Reported by GetHuman1696519
Dec 5th, 2018 - a mon ago
I have an issue with Playstation too
Not resolved
Seen by 4 customers so far
Similar issue to 14937 others
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GetHuman1696519 started working on this issue
Dec 5th, 2018 6:18pm
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Dec 5th, 2018 6:18pm