I turned on my ps* one day it took me to safe mode i was confused but turned it off and...

GetHuman1504017's customer service issue with Playstation from November 2018

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The issue in GetHuman1504017's own words
I turned on my ps* one day it took me to safe mode i was confused but turned it off and on again it took me back to safe mode I decided to follow the instructions on safe mode it said to ( connect a us storage devide that contains an update file for reinstallation for version *.** or later ) so I downloaded it and I put it on a USB and clicked on number *. In safe mode which is INITIALIZE PS* REINSTAL SYSTEM SOFTWARE and I clicked ok to reinstall but it said THE UPDATE FILE CANNOT BE USED CONNECT A USB STORAGE DEVICE THAT CONTAINS AN UPDATE FILE FOR REINSTALATION FOR VERSION *.** OR LATER THEN IT HAS A CODE AT THE BOTTEM THAT LOOKS LIKE THIS (CE-*****-*) after a couple of more tried I deleted the file update on the USB and downloaded it again and did the same process then on safe mode I found an option that said (update system software) I clicked it and then I clicked on ( update from usb storage device ) and I clicked ( ok ) then it copied the update file when that was done I clicked ( Update ) it updated then the update file was installing it said it would restarted the ps* when done installing when it restarted it said it was checking system storage status it says when it was done it would restarted the ps* it turned back on and it took me to safe mode again it's a loop and I'm trying to fix it in any way possible but it's not working please help me

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Playstation

Customer service issue
Reported by GetHuman1504017
Nov 6th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 10761 others
0 customers following this

Timeline

GetHuman1504017 started working on this issue
Nov 6th, 2018 2:32am

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