I had an account Jon-B-**- But after an up date & to log in i needed the password as it...

GetHuman1488550's customer service issue with Playstation from November 2018

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The issue in GetHuman1488550's own words
I had an account Jon-B-**- But after an up date & to log in i needed the password as it was set up afew years back i had forgotten it & to make matters worse the email address it was set up which belongs to my ex wife so any codes that was sent to create a new password was sent to her so i had to create anew account but in doing so lost all my info maps Amazon prime account which i am still paying for but cannot access if there is anyway of retrieving this account id be most grateful old email address was shellyb**@ hotmail.co.uk new email is *****@***.com thankyou im not computer savvy so this might be easier than im imagening
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Customer service issue
Reported by GetHuman1488550
Nov 4th, 2018 - a mon ago
I have an issue with Playstation too
Not resolved
Seen by 1 customer so far
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GetHuman1488550 started working on this issue
Nov 4th 4:06am