Before contacting them, items GetHuman1488337 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1488337's own words
Bought dlc for a game and it wouldn't download at all for hours. So I disputed the payment through pay pal and Sony then blocked my account. I have since contacted customer support and they advised me to send a PlayStation pop up voucher with the same amount as the dlc and provide proof of purchase and pictures of my PlayStation code under the console which I have. And haven't heard back yet as it's been nearly * days.
GetHuman1488337 did not yet indicate what Playstation should do to make this right.
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