Before contacting them, items GetHuman-mtiaz may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-mtiaz's own words
So I downloaded the digital version of black ops *, on my PS* and had all my data saved, my wife has the disc, she played on my PS* last night under her name on her disc, in my PlayStation. I got on today under my account, on that same PlayStation with her disc in there and I did not know, She took her disc out when I was playing under my account, and it stopped my game. and my digital game seems to no longer be available? It keeps saying enter disc? Where did my digital game go?
GetHuman-mtiaz did not yet indicate what Playstation should do to make this right.
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