Can't play any games because I am being told my Playstation is not my primary ps* but t...

GetHuman-conceitf's customer service issue with Playstation from October 2018

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Help with my Playstation issue
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Before contacting them, items GetHuman-conceitf may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-conceitf's own words
Can't play any games because I am being told my Playstation is not my primary ps* but that would be impossible because I only have one ps* and have never signed into another ps* and changed my settings. This leads me to think I have been hacked. I can provide whatever proof is necessary, I just want to be able to use the content that I paid for.
GetHuman-conceitf did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
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Playstation

Customer service issue
Reported by GetHuman-conceitf
Oct 30th, 2018 - 8 mons ago
I have an issue with Playstation too
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Seen by 10 customers so far
Similar issue to 9886 others
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Timeline
GetHuman-conceitf started working on this issue
Oct 30th, 2018 9:35pm