Before contacting them, items GetHuman-samlewis may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-samlewis's own words
I have been waiting * ******* days for you people to sort out the block placed on my child’s PS* due to the ******* fraud that your unscrupulous adult players did. I have submitted all the bloodclaat information you asked for & your nasty asses haven’t sorted it as yet. *I didn’t steal the money that bought it, neither was it drugs money or me selling my *****. I work a ******* ** to ** hrs per day at times to support my child and the things he loves. *Please sort out the block on my ******* PlayStation *. N.B. I Make no apologies as I am not a ******* fraudster, scammer or thief!** Ortega Townsend.
GetHuman-samlewis did not yet indicate what Playstation should do to make this right.
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