Before contacting them, items GetHuman1383478 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1383478's own words
This is regarding reference * ********. My sons account gave message he was banned for violating terms and agreement. I call Thursday evening oct ** and Steve the customer service rep was supposed to send email to my sons email address so that we could pay the deficit and unban the account. My son Jake Davis’ email account address is *****@***.com. We still have not received this email. Can you please send the email so we can address this issue? Please respond to me ASAP. Thank you Stacy Davis.
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