My ** yr old son purchased vbucks online for $** and was charged for an additional game...

GetHuman-elaineud's customer service issue with Playstation from October 2018

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The issue in GetHuman-elaineud's own words
My ** yr old son purchased vbucks online for $** and was charged for an additional game purchase grand theft auto that he didnt purchase. My bank called me to alert me that there was suspicious activity with my card and blocked it but unfortunately the initial $**.** went through. I need that money refunded to my card*account and my son will use the pre-purchased wallet top up card in future. Not happy with thos security breach at all. Very concerned that it happened as i was present when my son was trying to purchase the initial vbucks.
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Playstation

Customer service issue
Reported by GetHuman-elaineud
Oct 18th, 2018 - a mon ago
I have an issue with Playstation too
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Seen by 5 customers so far
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GetHuman-elaineud started working on this issue
Oct 18th 7:01pm