I got an email saying my PS* sign in Id has been changed and PayPal emailed me about a...

GetHuman1368203's customer service issue with Playstation from October 2018

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Before contacting them, items GetHuman1368203 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1368203's own words
I got an email saying my PS* sign in Id has been changed and PayPal emailed me about a PS* billing agreement? My account was hacked and they changed the name to “kevin the great” and changed my about me to “Hack * fun”. I just changed my info back and changed my password. Is there anything else I should do about this to make sure it doesn’t happen again? I also have a screen shot of what it says on my account.
GetHuman1368203 did not yet indicate what Playstation should do to make this right.
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Customer service issue
Reported by GetHuman1368203
Oct 18th, 2018 - 3 mons ago
I have an issue with Playstation too
Not resolved
Seen by 4 customers so far
Similar issue to 7946 others
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GetHuman1368203 started working on this issue
Oct 18th, 2018 7:37am