Last month our PS* had a safe mode loop. After resetting it all * accounts could not be...

GetHuman1365773's customer service issue with Playstation from October 2018

Help with my Playstation issue
The issue in GetHuman1365773's own words
Last month our PS* had a safe mode loop. After resetting it all * accounts could not be recovered. This has never happened before so all of our details for * accounts had been forgotten. My customer service experience was horrific...unhelpful, inconsistent and confusing. I swore I would never ever want to go through that again. I would like to give you full details of my experience and the many many many calls I had to go through to recover my accounts. Especially now that I have found out that my calls amounted to over a shocking £***!!!!!! My time and money was wasted during incorrect information, emails that were never sent to me, hold time and being told to call back. I would like this fixed by a refund.
GetHuman1365773 did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman1365773
Oct 17th, 2018 - a mon ago
I have an issue with Playstation too
Fixed
Seen by 3 customers so far
Similar issue to 7907 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman1365773 started working on this issue
Oct 17th 8:15pm
GetHuman1365773 indicated the issue is not fixed yet.
Oct 18th 8:45pm