My PlayStation is stuck on safe mode ik keep saying connwct a usb storage device that c...

GetHuman-youngspl's customer service issue with Playstation from October 2018

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The issue in GetHuman-youngspl's own words
My PlayStation is stuck on safe mode ik keep saying connwct a usb storage device that contains an update file go reinstallation for version *.** or later.**You can download the update file for reinstallation from PlayStation.com *(I press ok).............then it says **The usb storage device is not connect*(SU-*****-*) **PLEASE HELP ME ************************************************************************
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Playstation

Customer service issue
Reported by GetHuman-youngspl
Oct 13th, 2018 - a mon ago
I have an issue with Playstation too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman-youngspl started working on this issue
Oct 13th 6:59am