Someone is using my bank account and my son's playstation account and he doesn't even h...

GetHuman1221685's customer service issue with Playstation from September 2018

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Help with my Playstation issue
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Before contacting them, items GetHuman1221685 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1221685's own words
Someone is using my bank account and my son's playstation account and he doesn't even have his play station anymore. £**.** pending today please refund and cancel the account. His account is Jose*hunter****
GetHuman1221685 did not yet indicate what Playstation should do to make this right.
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Customer service issue
Reported by GetHuman1221685
Sep 28th, 2018 - 2 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 6403 others
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GetHuman1221685 started working on this issue
Sep 28th 8:25am