My son's playstation was apparently hacked. He was knocked offline a few days ago. He...

GetHuman-drakewd's customer service issue with Playstation from September 2018

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Waiting to see what went wrong with our suggestion for how to get Playstation help.
Before contacting them, items GetHuman-drakewd may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-drakewd's own words
My son's playstation was apparently hacked. He was knocked offline a few days ago. He cannot get back into his ps account with his email. It says his password is incorrect and his birthdate is incorrect. Thus, we can't reset the password.
GetHuman-drakewd did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman-drakewd
Sep 28th, 2018 - 3 mons ago
I have an issue with Playstation too
Not resolved
Seen by 5 customers so far
Similar issue to 6391 others
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Timeline
GetHuman-drakewd started working on this issue
Sep 28th 2:10am