My playstation will not update the new update

GetHuman-gavyngr's customer service issue with Playstation from September 2018

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The issue in GetHuman-gavyngr's own words
The problem: My playstation will not update the new update
GetHuman-gavyngr did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman-gavyngr
Sep 13th, 2018 - 6 mons ago
I have an issue with Playstation too
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Seen by 42 customers so far
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Timeline
GetHuman-gavyngr started working on this issue
Sep 13th, 2018 9:17pm