i have been in touch many times about my son playstation account and i asked for all my...

GetHuman-marybin's customer service issue with Playstation from August 2018

Help with my Playstation issue
The issue in GetHuman-marybin's own words
i have been in touch many times about my son playstation account and i asked for all my bank details to be removed from his playstation so no further payments can be taken to be told it had been done but yet they been further transactions taken from my account and im not happy with this when i got told i would not have any more taken from my bank account and its still happening my bank cant stop the playstation payments till i have email from you to say this has been done i am getting so pissed off and annoyed with it as it should of stopped and nothing should be taken from my account the games that my son down loaded have been free so no money should of gone from my account as i get emails to confirm this and when he purchased games for free now i want this sorting once and for all and all the payments been made to be paid back cause its not on as its an outstanding amount of money gone from my account that my son not had paid for so get this matter sorted and as soon as and this email to confirm you have moved it all as my son dont purchase anything so he does not buy games or anything as he gets them free so this matter better be solved and full refunds back as i have all the emails back what he got for free as i am no longer having this as this is fraud when i have been told it would stop and nothing would be taken my son account is scorpionmist** that he used and you've been taken money thats been unatharised which is wrong so i suggest you send me a confirmation emails to say this was stopped about a month ago but still been taken as i am one unhappy mum then i can contact my bank to get all playstation purchased banned from my bank account
GetHuman-marybin did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-marybin fixed the problem
contacted the playstation and made sure i had proof of the chat to email to the bank to prove its been stopped and cancelled so it should not be going from my bank been refunded
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Playstation

Customer service issue
Reported by GetHuman-marybin
Aug 27th, 2018 - 3 mons ago
I have an issue with Playstation too
Fixed
GetHuman-marybin shared how to fix
Seen by 4 customers so far
Similar issue to 4455 others
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-marybin started working on this issue
Aug 27th 5:04pm
GetHuman-marybin confirmed the issue is fixed. Hooray!
Aug 29th 7:26am