I received a PSN account from a friend lately. I got the password and switched the emai...

GetHuman1039518's customer service issue with Playstation from August 2018

Help with my Playstation issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1039518's own words
I received a PSN account from a friend lately. I got the password and switched the email to mine, (he got an XBOX ONE that's why he gave it to me). A week later a message popup in my mail box saying that the two-step-verification has been activated. I tried everything I could to delete that number... But it completely unlogged me from my PS* and my Playstation App. I can't play on that account anymore. I tried contacting my friend but have no clue of what's going on either. I have the answer to the security question too. I would like to be able to deactivate the two-step-verification and deleting the phone numbers (*) that aren't mine. Getting my account back, is what I want.
GetHuman1039518 did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman1039518
Aug 26th, 2018 - 4 mons ago
I have an issue with Playstation too
Fixed
Seen by 4 customers so far
Similar issue to 4413 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman1039518 started working on this issue
Aug 26th 9:45pm
GetHuman1039518 shared this issue with your circles on Google+
Aug 26th 9:47pm
GetHuman1039518 indicated the issue is not fixed yet.
Aug 26th 11:16pm