I usually use Wi-Fi to connect my PS* to the internet at home but I just moved into my...

GetHuman-seanrin's customer service issue with Playstation from August 2018

Help with my Playstation issue
The issue in GetHuman-seanrin's own words
I usually use Wi-Fi to connect my PS* to the internet at home but I just moved into my college dorm which provides Ethernet ports for internet connection. I tried plugging in a LAN cable to my PS* but when I try to connect, the PS* is telling me there is no LAN cable connected. I have tried plugging in another LAN cable, plugging in both LAN cables to my laptop to make sure its not a problem with the port, and checked the LAN port on the PS* to make sure that there wasn't a visible problem with the port. I would like to figure out why my PS* can't seem to register that there is a LAN cable plugged into it. Thank you for any help!
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Playstation

Customer service issue
Reported by GetHuman-seanrin
Aug 25th, 2018 - 4 mons ago
I have an issue with Playstation too
Fixed
Seen by 3 customers so far
Similar issue to 4337 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-seanrin started working on this issue
Aug 25th 4:36pm
GetHuman-seanrin indicated the issue is not fixed yet.
Aug 28th 11:24pm