ok so I recently purchased an Auric cell pack for $*.** which gave me *** to spend for...

GetHuman-roomroo's customer service issue with Playstation from August 2018

Help with my Playstation issue
The issue in GetHuman-roomroo's own words
ok so I recently purchased an Auric cell pack for $*.** which gave me *** to spend for the game dead by daylight. So I used the *** Auric cells to spend on a dlc character on which I spend the Auric cells on the wrong character I wanted and the character I spent to cells on I didn't like at all. I believe I purchased the Auric cells pack yesterday around *:** to **:** PM EST I believe and that's when I funded $** on my PlayStation account. I spent $**.** on the game fortnite and then I had $* left on my account which then I used to spend on dead by daylight. is there any possible way I can get the refund for $*.** back on my account? The redeemable code I used was RQPK-KHNC-E*AF. the bottom right of the card voucher is **********. thank you.
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Playstation

Customer service issue
Reported by GetHuman-roomroo
Aug 21st, 2018 - 3 mons ago
I have an issue with Playstation too
Fixed
Seen by 4 customers so far
Similar issue to 4165 others
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Name
Date of Birth
Purchase Amount
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Timeline
GetHuman-roomroo started working on this issue
Aug 21st 9:01pm
GetHuman-roomroo indicated the issue is not fixed yet.
Aug 23rd 8:36am