I deleted a game I bought and downloaded and when I went to Re-download, it was gone and wants me to buy it again?

GetHuman-rterry's customer service issue with Playstation from August 2018

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The issue in GetHuman-rterry's own words
Theres a checkmark saying "Fixed" but this issue is NOT fixed***So i downloaded and BOUGHT a game about a year ago (Dragons Dogma: Dark Arisen). I played it a ton over that time span but recently got tired of it and deleted it to make space for some new games. I eventually wanted to play DD:DA again so i went to my library (I have deleted many games and all have been found in library for re-downloading) But DD is GONE. So i go to the PS Store to see if i have to download it there but it wants me to pay $**.** for it AGAIN.... Now i do not have a receipt or anything for the game since it was purchased a year ago, but i do have proof of ownership as for some weird reason my saved data from the game is still on file.... don't know why i have the saved data and not the game but it is very frustrating. No other game has done this to me and i really enjoy this one.**I'm not looking for a free copy or anything of another DD, i just want to know what i have to do to get my game back. And yes i am looking on the account i bought it from because i have only * account.
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Customer service issue
Reported by GetHuman-rterry
Aug 15th, 2018 - a yr ago
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GetHuman-rterry started working on this issue
Aug 15th, 2018 8:43pm
GetHuman-rterry indicated the issue is not fixed yet.
Aug 15th, 2018 8:51pm
GetHuman-rterry indicated the issue is not fixed yet.
Aug 15th, 2018 9:44pm