Before contacting them, items GetHuman982511 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman982511's own words
I bought a Playstation * for my son at Christmas ****. Not even two years old and only *** game hours and it's broken? I know people that never turn it off and it's broken due to Graphics card. Here's the model number CUH-****A. How can you help me with this?
GetHuman982511 did not yet indicate what Playstation should do to make this right.
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