I cannot log into my PlayStation account. I cannot remember my password and the email t...

GetHuman973313's customer service issue with Playstation from August 2018

17 views
 | 
3555 similar
 | 
2 following
Help with my Playstation issue
GetHuman973313's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman973313 a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman973313's own words
I cannot log into my PlayStation account. I cannot remember my password and the email that I have on file is no longer being used. I was gonna see how I can change my old email to my new email address. If you can help me I would greatly appreciate it. My old email address is *****@***.com. Like I said I don’t use it anymore so I don’t have access to change it. My new address is S*****@***.com.
GetHuman973313 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman973313 fixed the problem
We are waiting for GetHuman973313 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Playstation customer problems.
Can a Playstation Ban Be Lifted?How Do I Recover My Playstation Account?How Do I Cancel My Playstation Plus Subscription?How Do I Get a Refund from Playstation Store?How do I recover a hacked Playstation account?
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman973313 fixes it.
This email address isn't valid

Playstation

Customer service issue
Reported by GetHuman973313
Aug 9th, 2018 - a yr ago
I have an issue with Playstation too
Fixed
Seen by 17 customers so far
Similar issue to 3555 others
2 customers following this
Follow this issue to see how it gets fixed
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman973313 started working on this issue
Aug 9th, 2018 11:04pm
GetHuman973313 indicated the issue is not fixed yet.
Aug 10th, 2018 12:05am
GetHuman973313 indicated the issue is not fixed yet.
Aug 10th, 2018 5:14pm
GetHuman973313 confirmed the issue is fixed. Hooray!
Aug 11th, 2018 1:45am