my old card info was on file and my son downloaded some games without my knowledge, an...

GetHuman-augustak's customer service issue with Playstation from August 2018

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The issue in GetHuman-augustak's own words
my old card info was on file and my son downloaded some games without my knowledge, and the charged my old card that was on file and canceled for weeks , but some how charged my new card without my authorization, I'm requesting a refund because I didn't authorize no one to go into my account to purchase a game , especially when my new card info wasn't on file
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Playstation

Customer service issue
Reported by GetHuman-augustak
Aug 4th, 2018 - a yr ago
I have an issue with Playstation too
Fixed
Seen by 4 customers so far
Similar issue to 3218 others
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-augustak started working on this issue
Aug 4th, 2018 4:42pm
GetHuman-augustak indicated the issue is not fixed yet.
Aug 4th, 2018 5:58pm