I applied money to my sons ps* account to purchase "Save The World" by Fortnight with e...

GetHuman927281's customer service issue with Playstation from July 2018

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The issue in GetHuman927281's own words
Purcbased the game save the world for $**.** I do believe, and it will not allow him to play it. ... I applied money to my sons ps* account to purchase "Save The World" by Fortnight with epic games. As soon as he began to play it logged him off and he hasnt been able to access it again. So hes not gotten to utilize this new purchase at all. Its on our account where he purchased it. Can u just refund the $**.** I do believe it was to phrchase it. Ive already chatted w someone from the ps* online chat to resolve the problem but its not worked. The account is under... email: I*****@***.com
I paid for it for his **th bday gift on the **nd of july ..almost * wk ago and he still cant access it

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Playstation

Ps* ..fortnight....save the world.
Customer service issue
Reported by GetHuman927281
Jul 29th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 2801 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman927281 started working on this issue
Jul 29th, 2018 4:48am
GetHuman927281 indicated the issue is not fixed yet.
Jul 29th, 2018 4:50am
GetHuman927281 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:19am

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