Hi,*I received an email saying I now have the *sv. I never signed up for that and when...

GetHuman841674's customer service issue with Playstation from July 2018

Help with my Playstation issue
The issue in GetHuman841674's own words
Hi,*I received an email saying I now have the *sv. I never signed up for that and when I waited for the verification code I never received it. I believe my account has the wrong mobile number attached to it and I cannot sign in to change it without the verification *. Going in circles-HELP! *I need to change it to the correct cell ph * and discontinue the *sv.*Thank you-Robert Sullivan*PS-This is quite important to me as I am a disabled vet and his is the only thing I look forward to everyday-TY
GetHuman841674 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman841674 fixed the problem
After waiting ** min on hold, finally I was connected with Angel in cutomer service, and it was so worth the wait. He contacted the team that was able to discontinue the * step verificatio. Within * hours we were able to sign right on and it was totally perfect. I didn't lose all my stuff and put in the correct mobile * in case ever needed. Thank you Angel abd Playstatin team!
Please help with my Playstation issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Playstation customer problems.
How Do I Recover My Playstation Account?How Do I Cancel My Playstation Plus Subscription?How Do I Get a Refund from Playstation Store?How do I recover a hacked Playstation account?
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman841674
Jul 2nd, 2018 - a yr ago
I have an issue with Playstation too
GetHuman841674 shared how to fix
Seen by 4 customers so far
Similar issue to 1801 others
0 customers following this
Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number
GetHuman841674 started working on this issue
Jul 2nd, 2018 2:38pm
GetHuman841674 confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 4:08pm
GetHuman841674 confirmed the issue is fixed. Hooray!
Jul 5th, 2018 3:59pm