My back up codes is not working for my account , that’s the only way I can log in . I h...

GetHuman-kodyball's customer service issue with Playstation from June 2018

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The issue and preferred resolution, in GetHuman-kodyball's own words:
My back up codes is not working for my account , that’s the only way I can log in . I haven been logged in for *weeks now I would like to get back in my account. And some agents keep telling me the same thing over and over it’s nothing they can do .
I trust that Playstation will make this right and come up with a resolution that is fair.
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Playstation

Customer service issue
Reported by GetHuman-kodyball
Jun 25th, 2018 - 2 mons ago
I have an issue with Playstation too
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Seen by 3 customers so far
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-kodyball started working on this issue
Jun 25th 11:38pm