Can’t reset my p***word due to date of birth

GetHuman-goodoler's customer service issue with Playstation from June 2018

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1616 similar
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1 following
Help with my Playstation issue
Before contacting them, items GetHuman-goodoler may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
GetHuman-goodoler's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman-goodoler a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman-goodoler's own words:
The problem I ran into: Can’t reset my p***word due to date of birth
I trust that Playstation will make this right and come up with a resolution that is fair.
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Playstation

Customer service issue
Reported by GetHuman-goodoler
Jun 25th, 2018 - 2 mons ago
I have an issue with Playstation too
Not resolved
Seen by 7 customers so far
Similar issue to 1616 others
1 customer following this
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Timeline
GetHuman-goodoler started working on this issue
Jun 25th 6:43pm