Someone hacked my account

GetHuman818053's customer service issue with Playstation from June 2018

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Help with my Playstation issue
How did GetHuman818053 do it?
Waiting to hear how GetHuman818053 fixed the problem to share with other customers.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman818053's own words
The problem: Someone hacked my account
GetHuman818053 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman818053 fixed the problem
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Playstation

Customer service issue
Reported by GetHuman818053
Jun 25th, 2018 - 4 mons ago
I have an issue with Playstation too
Fixed
Seen by 1 customer so far
Similar issue to 1597 others
0 customers following this
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman818053 started working on this issue
Jun 25th 2:17pm
GetHuman818053 confirmed the issue is fixed. Hooray!
Jun 25th 2:17pm