Need to know how to release players in my PS* MLB the show

GetHuman817954's customer service issue with Playstation from June 2018

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Help with my Playstation issue
Before contacting them, items GetHuman817954 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
GetHuman817954's next move: call Playstation.
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The issue and preferred resolution, in GetHuman817954's own words:
The problem I ran into: Need to know how to release players in my PS* MLB the show
I trust that Playstation will make this right and come up with a resolution that is fair.
Help with my Playstation issue
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Playstation

Customer service issue
Reported by GetHuman817954
Jun 25th, 2018 - 2 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 1596 others
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Timeline
GetHuman817954 started working on this issue
Jun 25th 1:55pm