PlayStation been hacked and need it resolving

GetHuman-alisonhu's customer service issue with Playstation from June 2018

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Help with my Playstation issue
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GetHuman-alisonhu's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman-alisonhu a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-alisonhu may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-alisonhu's own words
The problem: PlayStation been hacked and need it resolving
GetHuman-alisonhu did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-alisonhu fixed the problem
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Playstation

Customer service issue
Reported by GetHuman-alisonhu
Jun 24th, 2018 - 6 mons ago
I have an issue with Playstation too
Not resolved
Seen by 33 customers so far
Similar issue to 1574 others
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Timeline
GetHuman-alisonhu started working on this issue
Jun 24th 8:01pm