PS* system and minecraft PS*edition

GetHuman760951's customer service issue with Playstation from June 2018

Help with my Playstation issue
i am having problems with Minecraft PS* edition the disk has a few scratches but another disk loads fine and is in worse condition its not even that the disk wont load it is that the console wont recognize the disk even after cleaning the disk we tried it four time and then it recognized it but what I'm wondering is what can I do to fix this so it wont do that I have tried power the console down then restarting it to see if it would work then it still takes * tries to load or recognize the disk I really would like to resolve the issue because I'm concerned it could get worse also it only does this with Minecraft
I trust that Playstation will make this right and come up with a resolution that is fair.
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Playstation

Customer service issue
Reported by GetHuman760951
Jun 7th, 2018 - 2 mons ago
I have an issue with Playstation too
Fixed
Seen by 23 customers so far
Similar issue to 563 others
0 customers following this
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Timeline
GetHuman760951 started working on this issue
Jun 7th 7:58pm
GetHuman760951 indicated the issue is not fixed yet.
Jun 8th 1:55am
GetHuman760951 indicated the issue is not fixed yet.
Jun 8th 1:56am
GetHuman760951 indicated the issue is not fixed yet.
Jun 8th 7:53am