My phone with my email details went missing now my p***words have been changed

GetHuman-mcleanja's customer service issue with Playstation from June 2018

5 views
 | 
179 similar
 | 
0 following
Help with my Playstation issue
How did GetHuman-mcleanja do it?
Waiting to hear how GetHuman-mcleanja fixed the problem to share with other customers.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The problem I ran into: My phone with my email details went missing now my p***words have been changed
I trust that Playstation will make this right and come up with a resolution that is fair.
Help with my Playstation issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Playstation email you?
This email address isn't valid
Follow this issue
See how GetHuman-mcleanja fixes it.
This email address isn't valid

Playstation

Customer service issue
Reported by GetHuman-mcleanja
Jun 6th, 2018 - 2 mons ago
I have an issue with Playstation too
Fixed
Seen by 5 customers so far
Similar issue to 179 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-mcleanja started working on this issue
Jun 6th 6:56pm
GetHuman-mcleanja indicated the issue is not fixed yet.
Jun 6th 7:57pm
GetHuman-mcleanja confirmed the issue is fixed. Hooray!
Jun 7th 7:58pm