We deleted my son's account thinking someone one fraud taking money from my account for...

GetHuman-riaglenn's customer service issue with Playstation from June 2018

Help with my Playstation issue
The issue in GetHuman-riaglenn's own words
We deleted my son's account thinking someone one fraud taking money from my account for quite a few transactions for fifa points. But it was my son as I spoke to customer services and they told me. She also said due to him being under ** it will now have to be my details. *We can not log in on the ps* with usualy name
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Playstation

Customer service issue
Reported by GetHuman-riaglenn
Jun 1st, 2018 - 6 mons ago
I have an issue with Playstation too
Fixed
Seen by 4 customers so far
Similar issue to 105 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-riaglenn started working on this issue
Jun 1st 6:37pm
GetHuman-riaglenn indicated the issue is not fixed yet.
Jun 2nd 7:50pm