I was looking at sales on the PlayStation store and was considering purchasing shadow o...

GetHuman703408's customer service issue with Playstation from May 2018

Help with my Playstation issue
The issue in GetHuman703408's own words
I was looking at sales on the PlayStation store and was considering purchasing shadow of war. I saw it was on sale but that it was ending soon. While considering the purchase the PS* tried to use my card but I didn't follow through on the purchase exiting out of the menu. A few seconds later I get an email saying thank you for your purchase and that I've just spent $** on the gold edition of the aforementioned game. I hadn't intended to buy it and it isn't on my list of games or pending downloads. I would like a refund as soon as possible please.
GetHuman703408 did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman703408
May 21st, 2018 - 6 mons ago
I have an issue with Playstation too
Fixed
Seen by 4 customers so far
Similar issue to 597 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman703408 started working on this issue
May 21st 7:21am
GetHuman703408 indicated the issue is not fixed yet.
May 21st 8:57am
GetHuman703408 indicated the issue is not fixed yet.
May 21st 8:58am