I can't get in to my account and it's not letting me reset my password - Rest my passwo...

GetHuman746163's customer service issue with Playstation from June 2018

Help with my Playstation issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman746163's own words
Rest my password ... I can't get in to my account and it's not letting me reset my password
Email
GetHuman746163 did not yet indicate what Playstation should do to make this right.
Yes
I have an issue with Playstation too
How GetHuman746163 fixed the problem
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Customer service issue
Reported by GetHuman746163
Jun 4th, 2018 - 5 mons ago
I have an issue with Playstation too
Fixed
Seen by 4 customers so far
Similar issue to 336 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman746163 started working on this issue
Jun 4th 12:59am
GetHuman746163 indicated the issue is not fixed yet.
Jun 4th 12:59am
GetHuman746163 indicated the issue is not fixed yet.
Jun 4th 1:03am
GetHuman746163 indicated the issue is not fixed yet.
Jun 4th 1:05am